ORDERING AND PROOFING
The process is simple! Just add to your cart the desired invitation in the quantity needed plus all items and services you require. In your cart you will see a box titled "Special instructions for seller". Inside this box please enter the following:
- the happy couples names
- location name & address
- RSVP date (if RSVPs are purchased)
- return/RSVP address for envelopes (if envelope addressing is purchased)
- insert card wording (if insert cards are being purchased)
- wording changes, if any
Digital proofs are sent prior to printing to ensure that everything is all correct. Those are completed the week prior to the week you are scheduled. Orders usually ship Thursday - Saturday of the week you're scheduled. Due to the nature of each computer or phone screen being collaborated differently colors will vary slightly from the item photos, digital proofs and printed product. My goal is to ensure that the finished product is the color requested. Pictures will vary also due to lighting and angles. When I send the digital proofs a PROMPT RESPONSE (within 1 to 2 days) that everything is good for printing is REQUIRED so that I can get everything printed and stay on schedule.
Because I am also a stay at home mom I have very limited time to work therefore I can only schedule so many orders per week so if you are delayed in responding about your proofs or with your information/guest addresses and I am not able to get your order completed the week it was originally scheduled then your order will have to be pushed to the end of my schedule when I have an opening and sometimes that is 2 to 3 months! If you are unable to wait that long then you will be required to pay a fee with a minimum of $50 for rushing your order. Depending on your order size that fee will be increased.
There are 3 rounds of proofs included in the pricing including the initial proof sent. More changes and proofs will require an extra charge of $25 per proof. Font changes are not included in the pricing. If a font or color change is desired we need to know that when all your info is sent so those changes can be made from the start, NOT after your proofs have been sent. If proofs have already been sent and then you ask for a font change there will be additional fees to do so as font and color changes on everything take time to adjust for each document.
Creative Custom Prints is not responsible for misspellings or incorrect wording once your final proof has been approved, even if the typo is a fault of ours. While we do strive to make everything perfect, unfortunately, mistakes do happen and since you are the proof reader behind us it is your responsibility to proof your invitations and all other documents. If a mistake is noticed after printing has begun or after you have received your invitations and reprints are needed it will be at your cost. I would suggest having family and friends proofread the final version for spelling and grammar etc. Once the final proof is approved printing will commence and all order details like wording and materials are not to be changed and quantities will not be decreased. If more invitations or other items need to be increased that can be accommodated.
During the slower time of year (August - December) my lead times are usually around 2 to 4 weeks. During the busy months of January - July my lead times can be as long as 2 to 3 months so please plan ahead.
Lead times are from the date of purchase. They can vary so if you're concerned about time please don't hesitate to contact me using the "contact us" page to inquire about a completion date.