Ordering Policies & Process
Please review the information below before placing your order. By purchasing, you acknowledge and agree to the policies and process outlined here.
Orders & Refunds
All items are custom made using your individual names, wording and event details.
All sales are final.
Order Cancellations
A refund may be granted within 5 days of purchase provided that:
- Proofs have not been started
- Materials have not been purchased
Once any work has begun - including starting proofs or ordering materials - a full refund will not be granted.
Refunds are not issued based on color or font preferences. Please note that colors may appear slightly different on screen than in print due to monitor and lighting variations.
Placing Your Order
Add your desired invitation suite to your cart along with any additional items or services. In the “Order special instructions” box, please include:
- Couple’s names
- Wedding date and time
- Venue name and address
- RSVP date (if applicable)
- Return and/or RSVP address (if addressing is added)
- Insert card wording (if applicable)
- Any custom wording requests
Prefer to email this information instead? That’s perfectly fine. If your order is submitted without notes, you’ll receive a follow-up email requesting the necessary details.
Minimum order quantity is 50 invitations.
After You Place Your Order
Once your order is received, you’ll be added to the production schedule.
If envelope addressing is included, you’ll receive instructions for submitting guest addresses via Microsoft Excel.
Guest Address Formatting
Addresses must be typed exactly as you would like them to appear with correct capitalization, spacing, punctuation and prefixes (if desired) and formatted as follows:
- Column A: Guest names
- Column B: Second line of names (children, if applicable)
- Column C: Street address
- Column D: Apartment / Suite
- Column E: City
- Column F: State
- Column G: Zip code
Font and size do not matter, as these will be adjusted to match your invitation design. Commas after the city are not needed.
A sample spreadsheet can be provided if needed.
Proofing Process
There are two production workflows:
Digitally Printed Invitations - Digital proofs are sent the week of your scheduled production.
Letterpress Invitations - Digital proofs are sent within 5–7 business days.
A prompt response to proofs (within 1–2 business days) is required to keep your order on schedule.
Each order includes three (3) rounds of digital proofs, including the initial proof. Proofs are intended strictly for reviewing spelling, wording accuracy and minor details.
Design, Font & Color Changes
Proofing is not intended for font, layout or major design changes unless previously discussed.
- Font or layout changes are not included in standard pricing and begin at $250
- Additional proof rounds beyond the included three are $75+ per round
- Digital color changes requested after proofs are completed begin at $75
Color or material changes (paper, ribbon, thread, etc.) must be confirmed at the time of ordering. Requests made later may result in additional fees, production delays and rescheduling to the next available production window.
Final Proof Approval
Once final proof approval is received:
- Printing will begin
- Wording, materials and design details are considered final
- Quantities may not be decreased
Additional quantities may be added, subject to availability and pricing at that time.
The customer is responsible for thoroughly reviewing all proofs. Creative Custom Prints is not responsible for errors discovered after final approval, even if the error originated on our end. Reprints due to post-approval errors will be at the customer’s expense. We strongly recommend having a friend or family member review your final proof before approval.
Production Timelines
Lead times vary by season and invitation style.
Letterpress Invitations
Please allow a minimum of 8 weeks due to the specialized materials and handcrafted printing process.
Non-Letterpress Invitations
- August–December: Approximately 2–4 weeks
- January–July: Approximately 6–10 weeks
Lead time begins at the time of purchase and may vary based on order volume. Rush orders are subject to availability and begin at $150.
Timing & Communication
To maintain quality and turnaround times, a limited number of orders are scheduled each week. Delays in submitting information or responding to proofs may result in your order being moved to the next available production opening, which can be 6–10 weeks out during peak season.
If a rush is required due to delayed responses, a rush fee beginning at $150 may apply.
Shipping Information
Shipping time is separate from production time.
Orders ship via USPS Priority Mail with tracking. Carrier delivery estimates are not guaranteed and do not include weekends, holidays, weather delays or carrier disruptions.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Creative Custom Prints is not responsible for delays, returns or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged, please contact us immediately with photos of the inner and outer packaging and contents so a claim can be filed.
Signature Confirmation
Signature confirmation is required for all orders. If signature confirmation is declined at the customer’s request, Creative Custom Prints is not responsible for packages marked as delivered by the carrier.
International Orders
International shipments may be subject to customs fees, duties, or taxes imposed by the destination country. These fees are the responsibility of the buyer.
Creative Custom Prints takes pride in producing high-quality, handcrafted stationery and strives to ensure every order is completed with care and attention to detail. Thank you so much and I look forward to working with you!